Terms of Service

These Terms of Service (“Terms”) govern your use of https://www.eucognitiveprep.com (the “Service”) operated by EU Cognitive Prep (“we”, “us”). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

What the Service is

EU Cognitive Prep is an independent practice platform with timed reasoning tests in an interactive, SHL-style format, for candidates preparing for the cognitive assessment used in European Commission internal competitions. We are not affiliated with, endorsed by, or connected to the European Commission, the European Personnel Selection Office (EPSO), any other EU institution, body or agency, or SHL Group. Our questions and content are our own preparation materials and are not the real assessment.

Accounts

You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for activity that happens under your account.

Who you are buying from

This Service is operated by Coach Tech Ventures. Paid access is sold through DodoPayments, which acts as merchant of record and as the authorised reseller of the product. When you complete a purchase, your payment contract is with DodoPayments: their name appears on your invoice, and they are responsible for payment processing, tax and statutory consumer rights. DodoPayments' buyer terms govern that contract and are presented to you at checkout.

Payments and access

Two plans are available. The price of each and the period of access it buys are shown at checkout before you pay. Access is granted to your account immediately after a successful payment and lasts for the period that plan covers.

There is no subscription and nothing renews automatically. Access simply ends when the period you bought runs out. You will never be charged again unless you choose to buy again. Buying again while you still have access extends it rather than replacing it.

Refunds

Because this is digital content delivered immediately, DodoPayments asks you at checkout to consent to immediate access and to acknowledge that you lose the statutory right of withdrawal once access begins. Where that consent has been given, access starts at once and the purchase is not refundable on the basis of a change of mind.

We do not offer discretionary refunds beyond the rights described in DodoPayments' buyer terms. This is a one-off purchase of immediate access to content you can evaluate for free before buying: one full timed test is available at no cost and without payment details, so you can see exactly what you are buying first.

Two exceptions, which we will always put right:

• You were charged more than once for the same purchase, or charged for a plan you did not select.
• Paid access was not granted to your account after a successful payment, and we cannot restore it.

In either case, email support@eucognitiveprep.com from the address on the account. Nothing here limits any statutory right you have that cannot lawfully be excluded.

Acceptable use

You agree not to:

• Copy, resell, redistribute, or publicly share our questions or content.
• Share your account or paid access with others.
• Scrape, harvest, or use automated means to extract content from the Service.
• Attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service.

Intellectual property

All content on the Service, including questions, explanations, text, and design, is owned by us or our licensors and is protected by intellectual property laws. Your account grants you a personal, non-transferable right to use the content for your own preparation only.

No guarantee

The Service is provided to help you practise. We do not guarantee any particular result, score, or outcome on any real competition, selection procedure or SHL assessment, or that you will be recruited or placed on a reserve list. The Service is provided “as is” without warranties of any kind.

Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months before the claim.

Termination

You may stop using the Service and request account deletion at any time. We may suspend or terminate access if these Terms are violated.

Changes to these Terms

We may update these Terms from time to time. We will revise the “Last updated” date above when we do. Continued use of the Service after changes means you accept the updated Terms.

Who we are, and how to reach us

This Service is operated by Coach Tech Ventures, trading as EU Cognitive Prep. You can contact us at support@eucognitiveprep.com, and we aim to answer within two working days.

For questions about a payment, an invoice or a chargeback, DodoPayments is the merchant of record and their buyer terms apply; we can still help you reach them.